Do you provide wireless access in the data center?
Yes, wifi is available. The access code is displayed on the wall of the server room.
how many U is a rack?
A rack is 41U.
Can I access my server 24h/24?
You can access your equipment whenever you want using a PIN code, an access badge and a key to open your colocation space
Can I send you my server(s)?
Yes, you can send us your server(s) and we will rack it for you, just let us know when you order and we will give you the address to send the material
Is it possible to visit your data center?
Yes, we would be happy to show you our data center, simply contact us
Is a monitor, keyboard and mouse available?
Yes, a keyboard, a mouse and a monitor is available in the server room.
Is a workstation available?
Yes, a workstation is available just outside the server room.
Is it possible to use another transit provider?
Yes, Swisscom and Cablecom are present in the building, you can order a connection with them if you wish.
Do you have a solution to backup my data on a remote site?
Yes, we have several options available, please contact us for more details.
How to reboot my server in case of problems?
With almost all rackmounted servers, you have an IPMI interface (ilo with hp, drac with Dell) which allows you to reboot your server using a web interface. In case you do not have an IPMI, you can order an optional reboot power strip that will allow you to remotely shutdown and power the plugs.
Is a firewall included in your offer?
No, the majority of our customers implement their own firewall, if you would need a dedicated firewall solution, please contact us
Do you sell hardware (server and network hardware)?
Yes, we can provide all the necessary hardware and install it for you, please contact us for a quote
Can you manage my server?
Yes, we can manage your server, please contact us for more details
Is the VAT included in your rates?
No, all our prices are quoted excluding VAT. For company outside Switzerland, we don’t charge VAT on our services.
What is the minimum term of your contract?
For colocation, the minimum contract is one year with a notice period of four weeks.
Is it possible to test your infrastructure first?
Yes, we can offer you a colocation solution for a few days fist, to test our infrastructure